Effective Date: 09/25/2025

1. Introduction

At Apex Infusion (“Apex,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy (“Policy”) outlines how we collect, store, use, share, transfer, delete, process, and safeguard your Personal Information (defined further below in this Policy) in compliance with applicable laws and regulations.

If you are a patient, please note that this Policy is distinct from your Healthcare Provider’s HIPAA Notice of Privacy Practices, which describes how we or your Healthcare Provider use and disclose your protected health information, as well as any other privacy practices applied. Apex collects, uses, and discloses any Personal Information it receives from your Healthcare Provider in accordance with its HIPAA-required agreements with your Healthcare Provider.

This website and our services are intended for a United States audience. This Policy is incorporated into and made a part of the terms and conditions applicable to the use of this website (“Terms of Use”). Please click here and review those Terms of Use, which govern your use of this website. By using this website, you agree that we may treat your information in the ways we describe in this Policy. If you do not agree with any term of this Policy or the Terms of Use, you should not use this website.

Apex may provide you with a different privacy notice in certain specific situations, in which case that privacy notice or policy will apply to the Personal Data collected or processed within that particular situation, rather than this one.

If you provide us with Personal Data of anyone other than yourself (such as a patient or family member), please note that you are responsible for complying with all applicable privacy and data protection laws prior to providing that information to Apex (including obtaining consent, if required).

2. Information We Collect

When you access and use our websites and services, we may collect your “Personal Information,” which is any information—as electronically or otherwise recorded—that can be used to identify a person or that we can link to or associate with a specific individual.

Personal Information generally includes details such as your name, address, email address, phone number, and other contact information.

Personal Information may include information considered sensitive in some jurisdictions, such as biometric information, genetic information, health information, financial account information, specific geolocation, ethnic or racial origin, information concerning your sex life or your sexual orientation, social security number, driver’s license, state identification card, passport number, and other similar information. Personal Information that could be considered Sensitive Personal Information is highlighted with an asterisk (*) below.

We will process any Personal Information we collect in accordance with applicable law and as described in this Policy (unless, as explained above, a separate policy or notice governs). In some circumstances, if you do not provide us with your Personal Information, certain products and services may be unavailable to you.

Specifically, we may collect the following categories of Personal Information about you:

• Identifiers: Your name, alias, postal address, online identifier, Internet Protocol address (which may identify your general geographic location or company), email address, account login and credentials*, telephone number, email address, signature, or other similar identifiers.

• Commercial information: Credit card or debit card number*, financial account numbers*, records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

• Internet or other similar network activity: Browsing history, search history, information on your interactions with our website, applications, or advertisements.  We may also generate and/or collect Personal Information about you in connection with your use of our website(s) and services through the use of cookies and other tracking technologies*. Please see our Section 5, Cookies and Tracking, below.

• Professional and Educational Information:  Business and job function, education, employer, and employment history.

• Geolocation data: Physical location or movements, including precise geolocation*.

• Audio, electronic, visual, or similar information: Pictures and videos of treatment activities*, still images, video (including CCTV), recordings of your calls with our customer service representatives, voicemail, contents of your correspondence, email, and text messages provided to us*.

• Professional or employment-related information: Business and job function, education, employer, and employment history.

• Inferences drawn from other Personal Information: Profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

3. How We Collect Personal Information

• We may collect your Personal Information directly from you or your devices. For example, if you choose to contact us or request or purchase products, services, or information from us.

• We may also collect personal information from third parties. For example, we may work with business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with Personal Information about you.

• Through Online Tracking Technologies. We and our service providers may use cookies and similar technologies, such as pixels, web beacons, and local storage, to collect usage and browser information about how you use the website. We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of the website, to enhance your experience through personalization, and to help us better understand the features of the website that you and other users are most interested in. For additional information, please see Section 5, Cookies and Tracking, below.

4. How We Use Personal Information

We may use Personal Information for a number of purposes, such as (purposes that may be considered sensitive are noted with a “*”):

• To respond to an email or a particular request from you.

• To personalize the website for you, we manage and record your preferences*.

• For marketing, product development, and research purposes*.

• To track resources and data accessed on the website*.

• To develop reports regarding website usage, activity, and statistics*.

• To assist users experiencing website problems*.

• To enable certain functions and tools on this website*.

• To track the paths of visitors to our websites and within our websites*.

• To administer surveys and promotions*.

• To ensure proper medication management and health outcomes*.

• To process your payments securely. 

• To investigate or prevent actual or expected fraud, criminal activity, injury, or damage to use or others*.

• To provide you with information that we believe may be useful to you, such as information about health products or services provided by us or other businesses*.

• To perform analytics and to improve our products, websites, and advertising*.

• To comply with applicable laws, regulations, and legal process*.

• To protect someone’s health, safety, or welfare*.

• To protect our rights, the rights of affiliates or related third parties, or to take appropriate legal action (such as to enforce our Terms of Use)*.

• To keep a record of your communications with us*.

• As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

We may also use Personal Information to contact you through any contact information you provide through this website, including any email address, telephone number, cell phone number, text message number, or fax number.

5. Cookies and Tracking

To the extent permitted by applicable law, including in accordance with your consent where required by applicable law, we use various technologies, which may include cookies, to gather information from our website visitors, such as pages visited and how often they are visited, and to enable certain features on this website. “Cookies” are compact text files that may be placed on your device when you visit a website or click on a URL. Cookies may include “single-session cookies”, which generally record information during only a single visit to a website and then are erased, and “persistent” cookies, which are generally stored on a computer unless or until they are deleted or are set to expire. In addition to cookies, we may use other similar technologies, including pixels, tags, and other tracking technologies.

You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on this website.

• Google Cookies and Analytics: We use Google Analytics, which uses cookies to collect data such as time of visit, website pages visited, time spent on each website page, IP address, URL, and type of operating system. To learn more about how Google Analytics collects and processes Personal Information, please visit www.google.com/policies/privacy/partners. To learn more about “How Google uses Cookies”, please visit https://policies.google.com/technologies/cookies. To learn how to manage cookies in your browser, please visit https://policies.google.com/technologies/cookies#managing-cookies.

• Third Party: We also use third parties and/or service providers to provide interest-based advertising services. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including this website) over time and across different websites. The data collected may be associated with your Personal Information. To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer opt-out page. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting out of targeted advertising does not opt you out of all ads, just those targeted to you.

• Google Ads: We may use Google Ads to serve ads across various websites. Google uses cookies to collect data about your visits to the website, which is then used to generate targeted advertisements for you on other websites you visit. To learn more about Google Advertising and how to control advertising cookies, please visit https://policies.google.com/technologies/ads. Opting-out will not affect your use of the Site.

6. Information Sharing and Disclosure

We may share your information with:

• Apex, our affiliates, and related companies

• Healthcare Providers

• Payment Processors

• Regulatory Authorities

• Third-Party Vendors and Service Providers: These are entities that assist us in providing services, such as for online account access, email marketing, advertising, promotions, newsletters, and hosting under strict confidentiality agreements.

• Third Parties in the Event of a Corporate Transaction: In limited circumstances, recipients may include, in the event of a merger, consolidation, assignment, transfer, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or sale of all or a portion of our assets, we may disclose your Personal Information to the party or parties of such transaction.

• Government or Regulatory Officials, Law Enforcement, Courts, Public Authorities, or Others: In limited circumstances, when permitted by this Policy or required by law.

• Third Parties at Your Direction: We will share your Personal Information with third parties if and when you direct us to. For example, if you request that we share your Personal Information with one of our business partners to take advantage of a product or service that partner offers, we will share your Personal Information with that business partner.

• SMS:  SMS opt-in and phone numbers for the purpose of SMS will not be shared with any third parties or affiliates for marketing purposes. If you wish to stop receiving text messages from us, reply STOP, Quit, Cancel, Opt-Out, or Unsubscribe to any text messages sent from us.

7. Sale or Sharing of Personal Information and Targeted Advertising

Certain of our practices may be considered selling or sharing Personal Information under certain applicable laws.  We make certain categories of Personal Information available to third parties in order to receive targeted advertising-related services, such as when we make browsing information available (e.g., through third-party tags on our digital properties) to carry out, measure, and improve our ad campaigns and reach users with more relevant ads and content and to third-party analytics providers to help us improve our websites and your user experience.  You may have the right to opt-out.  To exercise this right, please see the Your Rights section below.

The categories of Personal Information (described above) that we may use and disclose for these purposes are:

• Identifiers

• Commercial information

• Internet or other similar network activity

• Professional or employment-related information

• Inferences drawn from other Personal Information

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information that you provide on this website. However, no security system is impenetrable, and we cannot guarantee the security of our website, nor can we guarantee that the Personal Information you supply will not be intercepted while being transmitted to us over the internet. We are not liable for the illegal acts of third parties, such as criminal hackers.

9. How Long Do We Keep Personal Information

We will retain your Personal Information for as long as necessary to fulfill the purposes for which it has been collected, as outlined in this Policy, or any longer retention period required by law.

10. Personal Information for Children Under 16

We do not knowingly collect, maintain, disclose, or otherwise process Personal Information from children under the age of 16 without receiving parental or legal guardian consent.

11. Your Rights

Depending on where you live within the United States, you may have the following rights with respect to your Personal Information, subject to certain exceptions:

Below, please click on the large + sign to expand each right: